Data Deletion Instructions
You may ask SCENOO to delete personal information connected to your scent quiz, saved discovery, reminder consent or website account. You may also ask us to delete other personal information where we are not legally required to retain it.
What to Include
To help us locate the correct records, include as much of the following as is available:
- Your full name.
- The WhatsApp number or email address used with SCENOO.
- Your saved-discovery link or discovery reference, if available.
- A short description of the information you want deleted.
Do not send passwords, card numbers, PINs or one-time passwords. We may ask for limited additional information to verify that the request relates to you.
What Happens Next
- We acknowledge and review the request.
- We may contact you to verify your identity or clarify its scope.
- We delete or de-identify eligible SCENOO records as soon as reasonably practicable in accordance with applicable law.
- We confirm when the request has been completed or explain any information that must lawfully be retained.
Saved Discovery Links
Saved-discovery links expire after 90 days and cannot be used to open the discovery after expiry. You do not need to wait for expiry: you may request deletion of the saved discovery at any time using the instructions above.
Information We May Need to Retain
Deletion is not always absolute. SCENOO may retain limited information where required for tax, accounting, payment, fraud prevention, dispute resolution or other legal obligations. When retention is required, the information will be restricted to the purpose for which it must be kept.
WhatsApp and Other Providers
A deletion request removes eligible information held by SCENOO. It may not remove messages already delivered to your WhatsApp account, records held independently by Meta, payment records held by PayFast, or information held by another service under its own legal obligations. You can manage or delete delivered messages in WhatsApp and contact the relevant provider regarding information it controls.
Questions
For more information about how SCENOO handles personal information, read our Privacy Policy. You can also contact us at sales@scenoo.co.za.
Requests are handled in accordance with South Africa's Protection of Personal Information Act (POPIA) and other applicable law.